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Student Complaints Procedure

The Student Complaints Procedure allows a student to express dissatisfaction about the standard of service provided by the University. The ‘Responsible Officer’ who will respond to complaints at a local level within the Faculty of Architecture and History of Art is the Faculty Manager, Lara Gisborne. She can be contacted via e-mail: faculty.manager@aha.cam.ac.uk or via phone: 01223 (3)32593. However, where the matter is serious or where students remain dissatisfied, a complaint can be raised with the central University.  Complaints need to be raised in a timely way and within 28 days to ensure an effective remedy can be put in place. Find further information here: www.studentcomplaints.admin.cam.ac.uk/student-complaints.

Examination Review Procedure

Where a student is dissatisfied with examination results, the Examination Review Procedure can be initiated within 28 days of formal notification of the results.  Find further information here: www.studentcomplaints.admin.cam.ac.uk/examination-reviews.

Student and staff behaviour

Where a student is dissatisfied with the behaviour of another student or a staff they can raise this with the University, so that action can be taken.  For further information, see:: www.studentcomplaints.admin.cam.ac.uk/reporting.